How to Measure Chatbot Effectiveness
Read on to learn more about the outlook of the chatbot market, the importance of chatbot effectiveness, and what metrics can measure success.
More companies than ever are using artificial intelligence (AI) chatbots in today’s digitally driven business environment. Chatbots are indispensable tools organizations can use for various purposes, but mainly to assist with customer service needs.
Chatbots are becoming increasingly popular, but how do businesses measure their effectiveness? What metrics can companies use to determine if the return on investment (ROI) is worthwhile?
The State of Chatbots in 2022
Conversational chatbots are AI software that engages in humanlike conversations with users through online messaging. Modern chatbots leverage natural language processing (NLP), a subfield of AI that allows computers to understand the text and spoken words, much like people can.
Predictions from Statista show that the global chatbot market will reach $1.25 billion by 2025, a dramatic increase from