How to Measure Chatbot Effectiveness

Read on to learn more about the outlook of the chatbot market, the importance of chatbot effectiveness, and what metrics can measure success.

More companies than ever are using artificial intelligence (AI) chatbots in today’s digitally driven business environment. Chatbots are indispensable tools organizations can use for various purposes, but mainly to assist with customer service needs.

Chatbots are becoming increasingly popular, but how do businesses measure their effectiveness? What metrics can companies use to determine if the return on investment (ROI) is worthwhile?

The State of Chatbots in 2022

Conversational chatbots are AI software that engages in humanlike conversations with users through online messaging. Modern chatbots leverage natural language processing (NLP), a subfield of AI that allows computers to understand the text and spoken words, much like people can.

Predictions from Statista show that the global chatbot market will reach $1.25 billion by 2025, a dramatic increase from

Digital Monitoring Tools and How They Impact SMEs

Digital monitoring tools encompass numerous products people from small and medium enterprises (SMEs) can use to keep an eye on various aspects of the business. Knowing the current state of things is often the first step to knowing when, where, and why to make changes. Here are some digital monitoring tools and how they can help companies.

1. Network Monitoring

Cyberattacks can devastate any business but are often more challenging to address when the target is an SME. That’s often because the affected companies may lack adequate resources, and the adverse effects on profits may be so great that the enterprises eventually must close permanently.

A 2022 study of decision-makers at SMEs found 68% felt their organization’s cybersecurity solutions were not sufficiently advanced. Additionally, 69% said they’d already dealt with a serious breach that bypassed existing email security controls.

Many digital monitoring tools can strengthen cybersecurity defenses by helping people

What Is E-commerce Automation? – ITChronicles

Learn How E-commerce Automation Save Costs and Helps You Focus On What Matters

In today’s digital economy, customers spend more time online and increasingly turn to e-commerce platforms for their daily needs. And it’s only prudent for every business to expand its digital presence.

As your business expands, the customer traffic on your e-commerce site keeps increasing. And so are your small repetitive tasks like emails, inventory management, etc. These systems and repetitive processes become challenging to handle.

Of course, these tasks are essential for successful day-to-day operations. But at what cost? You end up with no time to focus on other important, creative tasks. You spend most of your time doing mundane tasks and focusing less on business growth.

An undeniable solution to this overwhelming situation is e-commerce automation.

What is E-commerce Automation?

As the name suggests, e-commerce automation is automating e-commerce processes intelligently. What kind of tasks should

How Technology Will Change Accounting in the Next Five Years

All professions experience significant change when advances in technology enter the picture. However, technology is affecting few professionals as significantly as accountants. 

The old-timey introduction of computers and accounting software transformed the accounting profession. And today’s accounting work is far different from what occurred a few decades ago. 

Pencils, green bar paper, and printed ledger books are dusty relics these days more likely to be seen in a museum than in an office. 

Significant changes coming for accountants from technological advances aren’t finished yet, either. 

Embracing change and preparing for it can make your accounting department healthier and in a prime position to work more efficiently.

How has technology improved accounting?

Certainly, accountants haven’t embraced new technology just for the sake of being trendy. (Although we all know accountants love being extremely fashionable in all aspects of their lives.) 

Accountants embrace new technologies because they provide advantages. Computers and accounting

How Technology Helps Build More Accessible Workplaces

Read on to learn how the latest technologies are helping to build more inclusive and accessible workplaces.

Accessibility is a hot topic among business leaders and employees around the globe. Those championing accessibility ensure that all their employees feel cared for and are treated fairly at work.

However, accessibility is about more than mobility aids and reasonable accommodations. Genuinely accessible workplaces use new technology to build workspaces where employees can flourish.

Today, technology like robotics, automation, and VR intersect with accessibility to give employees the support they need to overcome challenges and reach new heights in their careers. In this article, we explore how technologies help to build more accessible workplaces.

The Internet of Things and More Accessible Workplaces

The Internet of Things (IoT) is a term that describes the network between devices that connect to the internet. Laptops, PCs, smartphones, smart speakers, and even some TVs are connected to