You’ve probably heard of chatbots in your time with business technology. These AI-powered conversational intelligence tools help organizations manage customer service while providing satisfying results. The AI chatbot market currently sits at $3.78 billion, but researchers expect it to achieve a compound annual growth rate of 30.29% by 2027. Though many find the industry profitable, how do you know if conversational intelligence is good for your support team?

There are plenty of reasons why organizations should start using AI to stay on top of their consumers’ needs. However, there may also be areas where humans would be a better option. Here’s how to know if AI-powered conversational intelligence suits your business’s support team.

When AI Chatbots Can Be Beneficial

In the past, decision-makers could only rely on forms to allow their customers to contact them. Such a service may have been enough when instant gratification wasn’t the norm, but

In the last few years, we’ve seen a shift in the workforce and recruiting strategies for companies trying to attract more talent. As a business, you want to ensure you build a strong team of individuals who are happy working for you. If you’re wondering how you can start leveraging technology in your recruiting strategy, here are a few ideas employed by different companies.

Attract More Talent with Automation for Better Reach

Automation in your recruiting strategy can make your hiring process more efficient. When conjuring the best approach to find and bring on new talent, consider what steps you can automate. Automation can help you make specific tasks in your recruitment workflow automatic, giving your hiring team some time to spend on more hands-on tasks like interviewing.

With business automation, you can streamline hiring and recruitment to automatically process certain tasks like application reviewal, track important metrics like

For successful digital transformation, it is essential to understand how businesses can utilize data and analytics throughout their processes. Digital transformation has become a significant buzzword in the business world, and for a good reason.

Data and analytics are critical to any successful digital transformation. With data and analytics, organizations can track their progress and make the necessary changes for improvement. Data and analytics provide valuable insights into customer needs, business performance, and potential areas of improvement.

What is digital transformation?

The term “digital transformation” gets tossed around a lot, but there is no one size fits all definition for it. Depending on the company, digital transformation can have different meanings.

For example, a retail store might define digital transformation by adding an eCommerce component to its brick-and-mortar business model.

For a company that already has digital commerce, digital transformation could mean something as simple as automating its processes. Or

Whenever digital identity is mentioned, authentication usually comes first to mind — the process of verifying a user’s identity. And nowadays, authentication is no simple topic. It encompasses many areas. These include maintaining strong security with multiple factors, correctly verifying if the digital identity matches the physical identity, creating complex flows that will keep the authentication process secure in all situations, and so on.

However, there is more to identity than just authentication. Identity is usually established with a reason — for example, it is often used to subsequently call APIs, which use this identity information to perform authorization. Services must ensure that they return data to a party authorized to receive that concrete information. Thus, understanding how APIs handle identity information is essential to implementing robust security solutions.

Zero-Trust APIs

Zero trust is not only a popular buzzword but a vital security trend that organizations should follow. Zero trust

IoT is a widely used term and means different things to different people. For many, it is a familiar concept and one that they can relate more to domestic life (interconnection in our homes between mobile phones, laptops, or Smart TVs), but IoT benefits go much further.

What Is IoT?

IoT is an English acronym for Internet of Things and translates as the Internet of Things. IoT concerns the interconnection of different electronic terminals and gadgets through a network with which data can be collected, transmitted, and stored between various devices.

IoT aims to connect physical objects and reality with the Internet and cloud applications to make our lives easier on a personal and professional level. It enables the communication between processes, things, and people to exist.

An IoT network is a network in which there is a central node that is the one that links the different objects